Extraordinarily professional group of people. very good COVID precautions and a Optician Support person named Casandra which I have used as an example of compassionate customer care skills. I have been a member of the Society for Consumer Affairs Professionals for 20 years and she is exemplary. Product costs... after exams are pretty steep but because of high quality.read more
I was so impressed at how sanitary this new office is! It really demonstrates how much they truly care for their patients. Especially in the middle of a pandemic. Not to mention Dr. Murata spent so much time w/ me addressing all of my questions and giving me a thorough eye exam.
Great Experience! I went in for an eye exam and was really impressed. The Doctor took so much time with me and genuinely took interest in my care, questions and concerns. The staff also was warm, friendly and helpful. Great experience from beginning to end. This will definitely be where I go for my eye care and... where I will recommend to friend and family.read more
The whole team here is kind, courteous and professional. That is not why I'm giving them 5 stars publicly, they have earned this by demonstrating a commitment to go the length necessary to get me what I wanted. That is the over and beyond that deserves this shout out! I expect kind, courteous and professional at a... minimum, don't you? Going "full court press" for me is exceptional, this kind of service is becoming almost obsolete-sadly. I am very happy to report my experience to be NEAR PERFECT with all the staff here. I do have to mention one specific person for his patience and persistence with all my demands, Glenn you are my employee all star-THANK YOU!read more
Dr. Murata tears patients with care and his staff are attentive.
I would like to specially mention Debbie for her excellent care and paying attention to details.
Thank you Debbie for the great work you do.
Been with Murata Eyecare pretty much my whole life, so far! always happy with my experience, everyone is very nice and helpful. The new location is gorgeous! always happy with my frame selection and lenses.
The facility is easy to get to, parking abundant, the staff and doctors are professional, helpful and knowledgeable. My prescription supposedly has not changed for years, but I always was straining to see clearly. They really did a thorough exam and modified both the reading and distance prescriptions slightly and... for the first time in years, I relax when I am driving, reading or seeing. I am a fan!read more
Would highly recommend Dr. Murata to anyone in need of a complete eye examination. Have been with him for over 25 years and it is was a pleasure to see him and his group of helpful and professional staff. He takes the time to listen to your concerns and address your questions. Their new location is wonderful. More... natural light and bright.read more
My family have been going to Dr. Murata for years. The new office looks amazing. He is a very friendly and caring. The whole staff is professional and knowledgeable . Dr Murata explains everything in detail and takes the time to answer all of my questions.
Everyone there is so very personable and treat you how I think everyone would like to be treated. I recommended my goddaughter go there and she said they were so very nice to her. Dr. Womack goes through all your options and I really trust her and her recommendations.
Nice, new office. Same friendly staff. The exam is thorough, they explain everything, and answer all questions. I like that I can get my exam and glasses all in one location. They are a one stop shop for eye care.
A very professional office. All staff maintain a kind, helpful and calm atmosphere. I took my parents in for an eye health exam as well as vision exam. Each of my parents are of an advanced age and one has Dementia, the other has Alzheimer’s. These appointments could be beyond difficult and possibly end in... disaster. Dr Murata took so much extra time with them both. He went slow enough to get good results from them, kindly repeated over and over until he felt they understood and retained test results and recommendations. As a caregiver, I couldn’t have asked for anything more. I highly recommend Dr Murata and his office.read more
Love Murata Eyecare. I have been going there for years, seeing Dr. Womack. She is always very thorough and takes her time with me. Everyone in the office is warm and kind and they are willing to help. Highly recommend this place. Their new office is so beautiful!
Eleven months after I got my last pair of glasses, the frame broke. I brought them back in and they glued them temporarily as best as they could, and ordered a replacement frame under the warranty. The new frame came in less then a week later and they transferred the lens to the new frame. No cost, no problems,
I've been going to Murata's office for about 20 years. They have always provided great care. The new office is a little more upscale, which feels a little weird at first, but it's still the same great service they've always provided.
Very helpful and professional staff and a very beautiful, state of the arts facility. They take time to answer your questions and make suggestions relative to your visit without a 'pushy' sales pitch. My wife and I both highly recommend Dr.Murata and his great team.
I've been going to Dr. Murata's office since he opened his door for business. My family, now my kids see him. I refer anyone and everyone to see him. Over the years, his staff is knowledgeable, friendly and always smiling. Superior service is an understatement.
Dr. Murata’s new office is beautiful! They always have the best selection of glasses and sunglasses. I saw Dr. Karlyn and she’s great! She is professional, knowledgeable, cares about her patients and does it all while being honest and kind.
Always pleased with service at Dr Murata's. Since the move to the new office (which is beautiful and well laid out), they've also improved the process for basic exams prior to visiting with the doctor. Very efficient and professional.
I enjoyed Dr. Merata down for a long time. I live in Arizona now but I still come to California to have my eyes examined and to receive my prescription. His staff has always been helpful and nice. I have recommended Dr. Murata to many of my friends, Associates, and colleagues. They have expressed the same respect,... and liking of Dr Murata which I have.read more
I had a very pleasant experience at Dr. Nelson T Murata & Associates! They were very professional every step of the way. They saw me immediately and on time. They were polite enthusiastic and very informative. I'm proud to be a patient and member of their client base and recommend them highly! Well done!
Dr Murata really makes a difference. His exam is very precise and his staff is great! I have strayed to less expensive eye doctors in the past and not been satisfied with the outcome. When it comes to getting the correct prescription for my needs My experiences with Dr Murata have been the best. Also Love the new... office!read more
Dr. Barker is great! She’s thorough, compassionate and takes time with you- never rushes! She’s called us after hours or On Weekends when we’ve had eye emergencies! She has referred us to top notch surgeons for retina and cataract surgeries. The office staff is friendly and helpful. Debbie is amazing with... finding the right frames, explaining insurance and getting glasses and contacts ordered! We won’t go anywhere else!read more
If I was asked by someone if I knew of a good Optometrist I would Immediately say "Dr. Murata. The entire Staff are pleasant and you can tell right away that they enjoy working there. There was no hesitation in the entire process from the time I walked in to the time I was completely done with my eye exam, selected my... frames and was out the door. It also did not stop there. I was kept informed with followups on the status of my new glasses, which was much faster than I had anticipated. In the past at a different Optometrist it was usually a minimum of 3 weeks before I had my new glasses and wearing them. I am more than satisfied, the overall experience was very efficient.
I had an Optometrist I had been going to for the past 25 years and for personal reasons I decided to change and try a new one, am I glad I did. This will be the Only Optometrist I will be going to from now on. If you see a Negative Review in your research on this Office, it must be due to some reason that has to do with the Patient themselves and not any of the Staff, they are friendly, happy and very helpful.
If you are still searching for an Optometrist, I can without hesitation say "Stop"...this is it, you need not look any further.
Thank You so much to everyone at Dr. Murata's...You have shown that a business can still be caring and thoughtful.read more
Dr. Womack is always patient and considerate. I have been seeing her for many years and recently experiencing some health issues related to my eyes so our relationship has changed. She listens. She explores and she is solution based. My fears are given serious consideration and I appreciate it.
Dr. Barker is great! She takes the time to listen to your concerns and offer her expertise and recommendations. She even helped make sure I had enough contacts to get by while I waited for my order to arrive. The girl that did the precheck was also super sweet- I can’t remember her name- sorry. The optician wasn’t... the nicest- and that was disappointing. Her name was Whitney I believe. She just seemed to be bothered by our interaction. I have many years of customer service experience and know some people have bad days so I hope I just caught her on a bad day- but otherwise I really enjoy the staff at this office.read more
I enjoyed the whole process. Everyone was very friendly and nice. It didn't take a Long time, and I got the glasses I wanted. We are planning more test to make sure my future eye health is good. Very thorough.
I have been going to Dr. Murata for years and so has my family. Dr. Murata is brilliant, commands excellence from his staff and stays current in all areas of optometry. He and his staff have my total trust. I recommend them constantly and will continue to do so. His opticians, especially Glen, deserve a thumbs up!... Seriously the best!read more